Refund policy

Charges and refunds

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

lf you return a product that does not comply with this Policy, you may be liable to reimburse CNC Basix for the cost of collecting the product from you and the cost of having the product returned to you.

Please note that we only refund to the payment method that you originally used — i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated
bank account.